Providing Safe and High-Quality Water Services in Eldora

At the City of Eldora, we take great pride in our commitment to providing safe, high-quality water services to our community. We understand the vital role that clean water plays in the daily lives of our residents, and we are dedicated to maintaining the highest standards in both customer service and environmental conservation.
Safety First: Ensuring the safety of the water we provide is always our top priority. We adhere to rigorous testing and treatment procedures to guarantee that our water meets or exceeds all state and federal standards for quality and safety. Our trained professionals continuously monitor the water supply to ensure that it remains free from contaminants and safe for consumption.
High-Quality Water: In addition to safety, we strive to deliver water that meets the highest standards of quality. We invest in state-of-the-art infrastructure and employ advanced filtration and purification methods to provide clean and refreshing water to our community. We understand that access to high-quality water is essential for a healthy and thriving community, and we are dedicated to delivering on that promise.
Customer Service Excellence: We believe in fostering strong relationships with our customers and prioritize providing exceptional customer service. Our knowledgeable and friendly staff is always ready to answer your questions, address concerns, and provide assistance with any water-related matters. Whether you need assistance with billing, setting up new service, or have questions about water conservation, we are here to help.
Environmental Conservation: We recognize our responsibility to the environment and actively work towards sustainable, conservation-oriented water management. Through regular monitoring, leak detection programs, and ongoing system maintenance, we strive to minimize water loss and promote efficient water usage. Additionally, we support educational initiatives within our community to raise awareness about the importance of water conservation and how residents can contribute to preserving this precious resource.

We understand that access to safe, high-quality water is essential for the well-being of our community. Therefore, we encourage you to reach out to our office if you have any questions or need assistance with any water-related matters. Our dedicated team is ready to assist you and ensure that you have a positive experience with the water services we provide.

Contact Information for Public Works Director
Name: Scott Peden
Phone: 641-939-2393
Email: speden@eldoraiowa.com
Contact Information for Utility Clerk
Name: Jamie Witham
Phone: 641-939-2393
Email: jwitham@eldoraiowa.com

For any inquiries related to public works within the City of Eldora, please feel free to contact our Public Works Director, Kelly Haskin or Scott Peden. As the director, Kelly and Scott oversee various aspects related to the maintenance and improvement of public infrastructure, including roadways, sidewalks, parks, and public buildings. They are dedicated to ensuring the efficiency and safety of our community's public assets.

For utility-related matters, including water and sewer services, please contact our diligent and knowledgeable Utility Clerk, Brenda Rotgers or Jamie Witham. They are responsible for managing billing, resolving utility-related inquiries, and ensuring the smooth functioning of our utility services.
Whether you have questions about your utility bill, need to report an issue, or require assistance with setting up new services, Brenda and Jamie will be delighted to provide you with the necessary information and support.

Water Quality Report

Drinking Water Quality Report (Consumer Confidence Report)

Each year we make available a short report that tells where your water comes from and what is in it. See below for the most recent report available or call our office and we will gladly assist you.

If you wish to see prior years reports, please visit www.IowaCCR.org

Frequently Asked Questions - High Water Usage

Q: Why am I receiving a high-water bill?
A: There could be several reasons for a high-water bill, including increased water usage. This FAQ aims to help you understand possible reasons behind your high-water consumption.
Q: How do I know if I'm using excessive amounts of water?
A: Comparing your current water usage to previous bills is a good starting point. If you notice a significant increase, it suggests higher water consumption. Additionally, observing unusually frequent running toilets, dripping faucets, or sewer leaks may indicate excessive water usage.
Q: What are some common causes of high water usage in households?
A: Some common culprits include undetected leaks, inefficient appliances, extended watering of lawns, excessive pool filling, prolonged shower sessions, constantly running toilets, and faulty irrigation systems.
Q: Are my water meter readings accurate?
A: Water meters are typically reliable, but occasional malfunctions can occur. To ensure accuracy, you can compare your water meter readings with the ones on your bill. If you suspect an issue, contact us for assistance.
Q: How can I check for leaks?
A: Start by turning off all water sources inside your home, including faucets, toilets, and appliances that use water. Then, check your water meter. If it is still running, it indicates a leak. You can also investigate for visible signs of leaks like damp areas, water stains, or unexplained increase in water usage when no water is being used.
Q: What should I do if I suspect a leak?
A: If you suspect a leak, it's crucial to locate its source promptly. You may need to hire a professional plumber to identify and repair the issue. Remember, even minor leaks can waste significant amounts of water over time, leading to high bills.
Q: How can I conserve water?
A: There are several ways to reduce water consumption, including fixing leaks, using water-efficient appliances, taking shorter showers, not letting faucets run unnecessarily, watering lawns sparingly, and reusing water where appropriate.
Q: Can the seasons or weather affect my water usage?
A: Yes, seasonal changes and weather conditions can impact water usage. During hot and dry months, maintaining landscapes may require more watering, resulting in increased water consumption. Similarly, extreme cold weather might lead to dripping faucets to prevent freezing, which can also contribute to higher water usage.
Q: Can there be errors in billing or meter readings?
A: While rare, billing errors can happen. If you believe there is a mistake in your bill or meter readings, please contact us and we will investigate the issue and make any necessary adjustments.
Q: How can I get more information or assistance regarding my high-water usage?
A: Have specific questions or concerns about your water usage? Contact us to discuss your bill, clarify any doubts, or ask for advice on water conservation techniques suitable for your household.
For any further assistance, feel free to reach out to City of Eldora's Water Department.